Excellent staff, polite, friendly and always ready to solve any problem
Perfect MSC company
Excellent company but the excursion costs are too high
We had a very good time with MSC, everything was very clear during check in/out and the staff is very courteous in providing any explanations or help
Excellent company but I noticed a worsening in the treatment and care of the customer, certainly due to the excessive number of people on board. The sheets were never changed for the whole week and the room, unlike in the past, was only made in the morning.
Good evening, I don't know the company specifically, I have been on 2 cruises so far, but I have seen that the staff are mostly foreigners
MSC has much more beautiful ships than other companies but in recent years, it neglects the services provided to its (so far loyal) customers, for example it does not have enough staff on board (despite being an Italian Company and also for this reason sometimes chosen) who can support Italians and if you don't know English, not even the lady who tidies the room can understand you, for years now we have had the wrong dinner shift, despite having expressly requested it (and for health reasons) at the time of purchasing the cruise and since the restaurants available have decreased, shifts have tripled which can even happen at snack times.. but above all the quality of the food is not up to the price paid.
Maximum seriousness and friendliness from all the staff.
Excellent company, this is the third cruise we have done with MSC but too many extra things to pay for and too expensive
Making cruises accessible to everyone has created a general lowering of all services......
Excellent
Msc has always been an excellent company. It's a shame about the disorganization of this last cruise. Terrible theater. As for the food we ate the same things every day.
Cruise with MSC Word Europa to be forgotten, 7 days locked inside with a window cabin because according to their rules during navigation the left side is blocked instead when the ship is in port it was still blocked because: window washing - refueling - etc. truly to be forgotten
They try to please the customer in every way.
Company attentive to the needs of customers
Beautiful experience, wonderful ship, very kind staff
Fantastic company, buffet open about 20 hours a day. Phenomenal entertainment, kind and helpful staff, always smiling. The main language on board is English, so not all employees speak Italian, but they still make an effort to communicate with all guests. The hygiene and cleanliness are very good, the buffet tables should be cleaned a little better, but you can still eat all meals in the restaurant, without extra costs.
Overall, an excellent experience, very professional staff, very kind. We had a problem with the safe which was resolved on the third day of the cruise. The instructions were not correct
There should be more staff who speak Italian. Be more tolerant on restaurant hours
Overall my judgment is satisfactory
